Is just not That What Customer Support is All About?
Final week I went to a regional pharmacy to have a prescription filled. As I approached the prescription counter I seen a sign beside the money register that mentioned, ” Let us Converse.” Contemplating it an invitation I reported in a friendly, cheery voice, ” Ok let’s talk.” and proceeded to say ” How are you right now?” The female ready on me was not amused. She seemed at me in frigid, non-responsive silence and eventually reported cooly, ” Can I enable you?”
It failed to choose a degree in nuclear physics to determine out that she was absolutely disregarding my humble try to be welcoming so I far too promptly responded to her icy tone with just one of my have. I gave her the details with regards to my prescription and was told curtly that I was at the wrong counter. I was at the “PRESCRIPTION OUT” counter when I should be at the
” PRESCRIPTION IN ” counter. How silly of me to make these a blunder. Possibly that’s why she was so unfriendly to me. I had committed a massive unforgivable sin in Pharmacy Land.
As I approached the suitable counter I as soon as once again saw the indicator, ” Let us Communicate.” and resolved to give the spot a next prospect. I seemed at the lady ready on me and explained as soon as yet again in an upbeat and helpful tone, ” The other girl who waited on me wasn’t seriously in the temper to chat so I came down right here. So “Let us speak.”
Again stone cold, icy silence followed by ” Can I assist you?” If you can not defeat them, be part of them so I far too grew to become great, abrupt, assertive and mentioned, ” Mike Moore/ Health practitioner Quinn/ asthma treatment/ repeat required you should. She checked the laptop or computer and located that I did have 4 repeats left. I advised her that I would be in at 10:00 a.m. the future working day to select it up and I remaining. I know I should not have responded in form but I was ticked off at the way a spending consumer was getting addressed.
I wished to hand the female my card and tell her that I spoke to organizations and organizations on buyer relations and would be much more that content to carry out a seminar for their staff on the topic. But I did not.
I am not stating that working with the public is quick. It is not. In point it can be really stress filled but you can neutralize the tension with a basic smile and a little bit of humor. All these persons essential to do when I responded to their invitation to speak was smile and say in a helpful tone, “Okay. Let’s talk. What can I do for you?”
Very simple, effortless, successful and it leaves your consumer seeking to return to do company with you. Isn’t that what buyer assistance is all about?